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<h2 style="text-align: center;"><strong>Returns Policy</strong></h2>
<h4 style="text-align: center;"><!-- wp:paragraph -->We aim in building prosperous long term relationships with our customers.</h4>
<p>To achieve this we put too much effort into support and after sales services in order to satisfy our clients who trust their online shopping experience at CPAPmask.eu.</p>
<p>In this frame, we are happy to assist you with any <strong>Return or Refund</strong> you may have. First, you have to notify us filling the form below, including your name and the invoice number, the product description and the reason for the return within <strong>14 days</strong>.</p>
<p><span style="text-decoration: underline;"><strong>Important </strong></span><b><u>Note</u></b></p>
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<p><!-- wp:paragraph --><strong>Considering the hygiene of medical equipment, </strong>the product you want to <strong>Return or to Exchange MUST</strong> <strong>be Unopened and Unused. </strong>The cost and responsibility of returning the goods to us safely will be covered by you.</p>
<p>If you are in any doubt about which product you need please email us before you make a purchase. </p>
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<p><!-- wp:paragraph -->In case of Faulty goods, you must first notify us filling the form below and we will come back with more information about the next steps. If goods are found to be faulty we will then either promptly fix the faulty unit and send it back to you, or send you a replacement at our expense depending on circumstances and at our discretion.</p>
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<p><!-- wp:paragraph --><strong>We declare that refunds will not be issued for products that are returned without their original packaging or having obvious signs of previous use, unless they are faulty, still within the manufacturer’s warranty and we have been notified by email before sending them back to us.</strong></p>
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<p><!-- wp:paragraph -->Any refunds issued will only be credited to the Credit, Debit Card, PayPal or Bank Transfer.</p>
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<p><!-- wp:paragraph -->Refunds issued will only be made after we have received and inspected the goods.</p>
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<p><!-- wp:paragraph -->There may be a 5-10 day delay between CPAPmask.eu refund you the amount to your credit/debit card and it actually showing up on your account, so please be patient as this process is controlled by banks which could take up to 2-3 weeks.</p>
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<p><!-- wp:paragraph -->For hygiene reasons products used for bodily contact whether directly touching the skin or indirectly via exhalation, may not be returned or exchanged. To avoid confusion, this includes all the products you can find in CPAPmask.eu website. None of these types of products can be accepted for return once used or even when the packaging has been opened.</p>
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<p><!-- wp:paragraph -->In case of a mistake or a desire to cancel the order, you must notify us<strong> within next 6 hours</strong> of the order otherwise the order will be processed to the agent for shipping.</p>
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<h2>Fill the form below for your Return or Exchange</h2>
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